Price of Goods

  • RUBY is a New Zealand based business and all transactions are billed in New Zealand dollars.

  • The price you pay for the goods will be the price specified on the website. If you are outside of New Zealand this is relevant to the daily exchange rate as provided by X.E at the time of the purchase.

  • All international orders are exempt from 15% GST, which will automatically be deducted at the checkout.

  • You also agree to pay the delivery and handling fee: $5NZD for New Zealand (complimentary for orders over $30NZD), $15NZD for Australia (complimentary for orders over $200NZD), $35NZD for Asia/Pacific and $40NZD for the rest of the world.

  • You are liable for any international import duties, customs & local sales taxes levied by the country you are shipping to. These taxes and duties may need to be paid in order to release your order from customs on arrival into your country.

RUBY prices are subject to variation without notice. The price payable for the goods shall be the price applicable on the date the goods are confirmed as ordered.

Credit Notes

  • RUBY credit notes able to be used both in store and online.

  • To use a credit note online simply enter the credit note code given to you by RUBY at checkout. Credit notes do not require a pin.

  • To use a credit note in store please provide the RUBY staff member with the credit note code when you are paying for your item.

Credit notes expire within 6 months from the day that they are issued.

Gift Vouchers and E-Vouchers

  • Both RUBY physical Gift Vouchers and E-Vouchers are redeemable in store and online.

  • To use an E-Voucher or a Gift Voucher online please enter the number provided to you either via email or on the physical card at the PROMO CODE/ONLINE VOUCHER NUMBER section at checkout.

  • To use an E-Voucher or a Gift Voucher in store please provide the RUBY staff member with the voucher number when you are paying for your item.

Loyalty Vouchers

  • For every $1000 spent on full price RUBY or Liam product at any RUBY store, you will receive a $75 RUBY Loyalty Voucher.

  • To redeem your RUBY Loyalty Voucher online please select the checkbox at payment stage of checkout, when prompted: Yes, I want to use my Loyalty Voucher towards my purchase.

  • Loyalty vouchers can only be used on full priced RUBY and Liam branded items.

Online

Payment is via credit card or internet banking (Account to Account) only. RUBY accepts Visa, MasterCard and American Express. All payments are processed through Windcave.

What is Windcave?

  • This is an electronic payment service that enables us to safely and securely accept payments. If you have any questions about this service please contact us at online@rubynz.com

What is Account to Account?

  • Account to Account is an e-commerce solution that enables us to accept online bank transfers as an alternative to credit card payments.

  • Account to Account provides an alternative online payment option for customers without credit cards, or for customers who prefer paying via online bank transfer.

  • The name that will appear on your bank statement will be RUBY Apparel Auk.

LAYBUY

  • LAYBUY offers RUBY customers a simple interest free payment plan that lets you secure your purchase and pay for it in 6 equal payments once a week.

  • To pay through LAYBUY, simply proceed to checkout as normal and select LAYBUY as your payment method. Login or sign up and complete your order in seconds.

  • Please refer to our returns policy for information on returning/exchanging items purchased through LAYBUY.

AFTERPAY

  • AFTERPAY allows RUBY customers to pay for their purchase over 4 instalments due every two weeks while securing your purchase immediately.

  • To pay through AFTERPAY simply proceed to checkout as normal and select AFTERPAY as your payment method. Login or sign up and complete your order in seconds.

  • Please refer to our returns policy for information on returning/exchanging items purchased through AFTERPAY.

IN STORE

LAYBUY

  • Simply ask to pay by LAYBUY at the counter

  • Login or register for LAYBUY via your mobile

  • After a text confirmation is received complete your purchase using a debit or credit card

  • Pay over 6 weeks and receive your purchase now

AFTERPAY

  • Simply ask to pay by AFTERPAY at the counter

  • Login or register for AFTERPAY via your mobile

  • After a text confirmation is received complete your purchase using a debit or credit card

  • Pay over 8 weeks in equal instalments and receive your purchase now

LAYBY

  • All RUBY stores offer a layby service on full priced items to ensure you can secure your favourite piece and not blow your budget!

  • For laybys totalling $499 or less we require a deposit of $50.

  • For laybys totalling $999 or less we require a deposit of $100.

  • We cannot process laybys on online orders.

  • SALE items cannot be layby-ed.

  • If you choose to cancel your layby within the 14 day exchange period you are unable to exchange your item for a SALE item.