LocationCarrierTime FrameCost
Within New ZealandCourierPost1 - 2 working daysFREE
At any RUBY storeCall & Collect1 dayFREE
At any RUBY storeClick & Collect1 dayFREE
Within Auckland CentralDeadline1 hour$20 NZD
Within Auckland CentralDeadline3 hours$15 NZD
Within Wellington, Christchurch, Hamilton & Wider AucklandCourierPostSame Evening$15 NZD
AustraliaDHL Express2 - 5 working days$30 NZD
Asia / PacificDHL Express2 - 5 working days$60 NZD
Rest of the WorldDHL Express2 - 7 working days$60 NZD

Click & Collect

  • Click & Collect gives you the flexibility of ordering online and the convenience of being able to pick up your order from your nearest RUBY store.
  • Provided that your garment is available at the store you have selected, there is no charge (please see our ‘Availability by Store’ information on each style).
  • We will confirm by email as soon as your order is ready for collection, within one day. Please note that our store hours differ slightly over this time. Please view them here.
  • Please bring your order confirmation and photo I.D for collection.
  • If you have any queries, please contact our online store at [email protected]

Call & Collect

  • Call & Collect allows you to chat with one of our Rubettes on the phone or via FaceTime so that you can get up close and personal with the pieces you’re wanting to purchase and ask any questions that you may have!
  • Provided that your garment is available at the store you have rung (please see our ‘Availability by Store’ information on each style) one of our team will be able to help you.
  • To see when our team will be available in store for Call & Collect please see opening hours here.
  • Our team will be able to process your purchase over the phone and arrange a time for you to collect it or for it to be delivered to you for an extra charge, service dependent.
  • You will be sent an email confirming your order.
  • Please bring your photo I.D for collection.
  • If you have any queries, please contact the store that you chatted to directly here.

Auckland Central Same Day Delivery

  • For residents in Auckland central, our online store offers a 1 hour and 3 hour same day delivery service.
  • Same day delivery is only available on weekdays and is not available on public holidays. The item/items ordered must be in stock at your local store to be eligible for same day delivery. Use the Stock Availability chart on each product page to check the availability of the item/items.
  • The time frame is quoted by our courier company and may vary slightly due to unforeseen circumstances.
  • Orders need to be placed before 12pm on business days (same day delivery is not available on public holidays or weekends) to allow for processing and delivery of your order.
  • Please provide a phone number that you can be contacted on within the delivery timeframe. If the driver cannot find you they will call you on this number to try and complete the delivery.
  • All deliveries must be signed for. Please ensure your delivery address is attended. If your order is unable to be delivered, a redirection fee may apply.
  • Delivery to the following central Auckland locations only:

  • City Centre, Eden Terrace, Epsom, Freemans Bay, Grafton, Morningside, Mt Eden, Newmarket, Parnell, Ellerslie, Greenlane, Grey Lynn, Herne Bay, Kingsland, Mt Albert, Mt Roskill, Newton, Northcote, Pt Chevalier, Remuera, Sandringham, Takapuna, Western Springs.

Wellington, Christchurch, Hamilton, & Wider Auckland Same Day Delivery

  • For residents in Wellington, Christchurch, Hamilton & Dunedin our online store offers a same day delivery service, delivered between 11am and 5:30pm.
  • Orders need to be placed before 12pm on business days (same day delivery is not available on public holidays or weekends) to allow for processing and delivery of your order.
  • The item/items ordered must be in stock at your local store to be eligible for same day delivery. Use the Stock Availability chart on each product page to check the availability of the item/items.
  • Orders placed after the cut off time will be delivered on the following weekday between 11am and 5:30pm.
  • Same day delivery is only available on weekdays and is not available on public holidays.
  • The time frame is quoted by our courier company and may vary slightly due to unforeseen circumstances.
  • Please provide a phone number that you can be contacted on within the delivery timeframe. If the driver cannot find you they will call you on this number to try and complete the delivery.
  • Signature is required upon delivery. Currently due to the COVID-19 a signature will not be required upon delivery, the courier will ask for a name and sign for you. Please ensure your delivery address is attended. If your order is unable to be delivered, a redirection fee may apply.

CourierPost (Deliveries within New Zealand only)

  • We can courier to any address but not to a P.O. Box.
  • Signature is required on delivery unless you request a contactless delivery.
  • Orders are processed from the RUBY online store in Auckland, New Zealand.
  • If you have any order queries, please contact our online store at [email protected]

Track your CourierPost package:
https://www.courierpost.co.nz/track/track-and-trace/

International DHL Courier

  • We can courier to any address but not to a P.O. Box.
  • Signature is required upon delivery. Currently due to COVID-19 a signature will not be required upon delivery.
  • Estimated delivery times are to be used as a guide only – delays caused by the customs clearance processes are out of our control.
  • For international orders, import duty, customs fees and local sales taxes (levies) may be charged to you by the destination country’s authorities, depending upon the laws and regulations of that country. RUBY is not responsible for custom duty charges.
  • Payment of these levies may be necessary to release your order from customs on arrival.
  • If you have any order queries, please contact our online store at [email protected]

Track your International Express Parcel:
http://www.dhl.co.nz/en/express/tracking.html