LEVEL 3 BUBBLE AGREEMENT – AUCKLAND STORES, NEWMARKET, PONSONBY, HIGH STREET AND TAKAPUNA

All Auckland stores are open for Click & Collect and Call & Collect only at Level 3.

Here's what you can expect from us:

  • We will not be opening any of our RUBY stores or Head Office for customers at Alert Level 3.

  • All Click & Collect and Call & Collect order collections will be contactless and made outside of our shop fronts.

  • All team members will be wearing a mask while at work.

  • We strongly encourage all customers, courier drivers and our team to sign in using the Government Tracing App..

  • We will be practicing physical distancing by always staying at least 1 metre away from other staff members and 2 metres away from our customers.

  • We will be strictly following all hygiene guidelines from the Ministry of Health including routinely washing our hands and cleaning all surfaces throughout the day.

Here's what we expect of you:

  • When collecting your Click & Collect or Call & Collect order, please remain at least 2 metres away from all of our staff members and any other RUBY customer collecting their order at all times.

  • Please register your Click & Collect visit using the Government Tracing App.

  • Please do not collect your Click & Collect order from any of our RUBY stores if you are experiencing any of the following symptoms: Cough; Sore throat; Runny nose; Sneezing; Shortness of breath; Fever; Body aches; Loss of smell; Headache"

If you are unable to meet the terms of this agreement, please arrange for your order to be shipped directly to you by contacting RUBY Online by emailing online@rubynz.com or by calling +64 9 360 3708

LEVEL 2 BUBBLE AGREEMENT – HAMILTON, WELLINGTON AND CHRISTCHURCH

Our stores are open to our customers at Alert Level 2 however, only a limited number of customers will be allowed inside at one time to ensure physical distancing of 1 metre. This number is dependent on the size of each store.

Here's what you can expect from us:

  • All sales team members will be wearing a mask while at work.

  • We are keeping a 2 metre distance between customers and 1 metre between staff members at all times.

  • We strongly encourage all customers, courier drivers and our team to sign in using the Government Tracing App..

  • We are providing hand sanitiser for our customers to use when entering a RUBY store and when purchasing their items.

  • We are strictly following all hygiene guidelines from the Ministry of Health including routinely washing our hands and cleaning all surfaces throughout the day.

  • We are not allowing jewellery to be tried on.

  • We are not accepting payments using cash.

  • We are thoroughly cleaning our counter and EFTPOS machines after each customer has made a purchase. Please use payWave where possible.

  • We have limited the amount of fitting rooms that are open in each store. The number of fitting rooms that are open is dependent on the size of each store. All fitting rooms are being thoroughly cleaned before any customer enters. The fitting rooms that are open will have the curtain pulled open.

Here's what we expect of you:

  • All customers who enter our stores must wear a mask.

  • Please do not enter any of our RUBY stores if you are experiencing any of the following symptoms: Cough; Sore throat; Runny nose; Sneezing; Shortness of breath; Fever; Body aches; Loss of smell; Headache"

  • When lining up to enter and when inside any of our RUBY stores, please ensure that you remain 2 metres away from any other RUBY customer and our team at all times.

  • Before entering any of our RUBY stores, we strongly encourage you to sign in using the Government Tracing App..

  • Please sanitise your hands using the hand sanitiser we have provided.

Take care of yourselves and each other. x