BUBBLE AGREEMENT – IRL STORES

All of our stores in Orange light alert levels are open to our customers however, only a limited number of customers will be allowed inside at one time to ensure physical distancing of 2 metres. This number is dependent on the size of each store.

Here's what you can expect from us:

  • All sales team members will be wearing a mask while at work.

  • We are keeping a 2 metre distance between customers and 2 metre between staff members at all times.

  • We strongly encourage all customers, courier drivers and our team to sign in using the Government Tracing App..

  • We are providing hand sanitiser for our customers to use when entering a RUBY store and when purchasing their items.

  • We are strictly following all hygiene guidelines from the Ministry of Health including routinely washing our hands and cleaning all surfaces throughout the day.

  • We are not allowing jewellery to be tried on.

  • We are not accepting payments using cash.

  • We are thoroughly cleaning our counter and EFTPOS machines after each customer has made a purchase. Please use payWave where possible.

  • We have limited the amount of fitting rooms that are open in each store. The number of fitting rooms that are open is dependent on the size of each store. All fitting rooms are being thoroughly cleaned before any customer enters. The fitting rooms that are open will have the curtain pulled open.

Here's what we expect of you:

  • You may only enter the store if you are wearing a mask or show a staff member your mask exemption certificate. If you are not wearing a mask and don't have an exemption, you are not allowed to enter the store.

  • Please do not enter any of our RUBY stores if you are experiencing any of the following symptoms: Cough; Sore throat; Runny nose; Sneezing; Shortness of breath; Fever; Body aches; Loss of smell; Headache"

  • When lining up to enter and when inside any of our RUBY stores, please ensure that you remain 2 metres away from any other RUBY customer and our team at all times.

  • Before entering any of our RUBY stores, we strongly encourage you to sign in using the Government Tracing App..

  • Please sanitise your hands using the hand sanitiser we have provided.

If you are unable to meet the terms of this agreement, please arrange for your order to be shipped directly to you by contacting RUBY Online by emailing online@rubynz.com or by calling +64 9 360 3708

Take care of yourselves and each other. x

BUBBLE AGREEMENT – WEB STORE CLICK AND COLLECT

Our Auckland Web Store click & collect is open to our customers however please call us on +64 9 360 3708 when you arrive and we will bring your order to you.

Here's what you can expect from us:

  • Web team members will drop off your order to you while wearing a mask

  • We are keeping a 2 metre distance between customers

  • We strongly encourage all customers, courier drivers and our team to sign in using the Government Tracing App..

  • We are strictly following all hygiene guidelines from the Ministry of Health including routinely washing our hands and cleaning all surfaces throughout the day.

Here's what we expect of you:

  • You may only enter the store if you are wearing a mask and have a vaccination passport, or show a staff member your mask exemption certificate. If you are not wearing a mask and don't have an exemption, you are not allowed to enter the office.

  • Please do not enter any of our Web store if you are experiencing any of the following symptoms: Cough; Sore throat; Runny nose; Sneezing; Shortness of breath; Fever; Body aches; Loss of smell; Headache"

  • Before entering any of our RUBY stores, we strongly encourage you to sign in using the Government Tracing App..

  • Please sanitise your hands using the hand sanitiser we have provided.

If you are unable to meet the terms of this agreement, please arrange for your order to be shipped directly to you by contacting RUBY Online by emailing online@rubynz.com or by calling +64 9 360 3708

Take care of yourselves and each other. x